Frequently Asked Questions

At ValueOils we suggest that you order the amount of oil within your budget, this can be easily done using our'Quick Quote' generator on our homepage, you can enter the max amount you wish to spend and the oil quantity will be tailored to that amount. We will never overfill your tank, if in the event of you needing less oil than you have ordered we will make amendments to your or and refund the excess amount of money onto your debit or credit card.

We will never overfill your tank or exceed your order amount. If you order too much we will simply reduce the order bill and order size to the correct amount after the delivery is complete.

The terms and conditions of every sale at ValueOils.ie can be viewed at the bottom of our homepage by clicking on the Terms and Conditions link.

We do not offer a monthly Direct Debit schemes. However we do offer a pre-payment scheme, this allows you to make payments into an account in advance, build up credit and use the balance against your next bill. Kind of like a savings account for your heating oil.

Standard heating Oil can be used in this case, we also offer 'Eco Heat' which may be a better option as it has a number of benefits to your heating oil system.

If you would like to contact the ValueOils team visit our 'Contact Us' page.

We offer a number of services here at ValueOils, check out our 'Services' page for more info. We have services including: Oil Boiler Servicing Gas Boiler Servicing Boiler Breakdown Callout Green Diesel These services are based on your location, please check our 'Quick Quote' generator to check availability in your area.

At ValueOils it is important to us to ensure that our customer details are protected. We are data protection registered, we take all the steps necessary to ensure that your details are kept safe according to the Data Protection Act. We also only hold information that is relevant to our business, ie. names, delivery addresses and contact e-mails and telephone numbers. With regards to payment whenever you input credit card or debit card details, they are encrypted for use with the current order. ValueOils.ie does not store your card details, we have measures in place to ensure that no one not even our team has access to your account password. In addition to this we use '3D Secured' for additional protection. If you would like to find out more about our privacy policy, please contact one of our team or view our privacy policy at the bottom of our Homepage.

At ValueOils.ie we try our best to ensure that our website is as secure as possible. We have protection in place against hackers and viruses by implementing a SSL certificate. This ensures the following: Customer details are encrypted Received securely Cannot be viewed by anyone else To demonstrate our commitment to security, customers may notice a 'red triangle of trust' on our website. This logo is only given to websites and businesses which have passed stringent security and privacy checks. This means that when shopping with ValueOils.ie, our customers are protected and their transactions with us are safe and secure each and every time. For over 8 years we have operated "3D Secure - Secured by Mastercard / Verified by Visa" on all card processing. This is the most secure card processing procedure available for on-line systems and most of our competitors do not offer this facility. It is effectively the on-line equivalent of chip and pin and prevents on-line fraudsters from using your card.

Registering with us is simple, click on the 'Register' button on the top right hand side of our Homepage and simply fill in all the relevant fields.

We have received a lot of positive feedback which we are very proud of, check out our testimonials page, a link to this can be found at the bottom of our Homepage.

If you do not have an e-mail address maybe you should look into getting one as we will send a lot of our deals through e-mail also. However, if you do not have one at this point please contact one of our friendly staff we would be more than happy to help. If you do not have an email address, please contact our office who will be happy to help.

Don't panic we can fix this! Simply select the 'forgot my password' link on the login page. The ValueOils team will e-mail you a new password which you can then use to access your account, it may be a good idea to change your password at this point to something more memorable. If you do not get an e-mail from us after a couple of minutes please check your junk mail or alternatively give us a call.

If you have forgotten your password and been sent a temporary password it is a good idea to change it to something you'll remember. You can change your password in the account section, by clicking on the password tab and filling in the relevant fields.

You can add as many addresses as you like on your account or alternatively you can change the address on step two of the ordering process.

To invite a friend to value oils, follow these instuctions on the following page: https://www.valueoils.com/ReferFriends.aspx

If you want to use our website on your phone, it is fully mobile compatible so ordering of your phone is no problem at all.

You can check how much oil your tanks needs using the following methods: Sight gauge Electronic gauge Physically dipping (With a dip stick) (some people use a brush shaft which is a clearly visible method!)

The price of Home Heating Oil at present is very low, which is brilliant news! The best way to get an exact quote for your location would be to use our 'Quick Quote' facility on our Homepage. This will give you a number of quotes including delivery charge.

There are many factors that affect the price of oil, visit our 'Oil Prices' page to find out more details.

ValueOils.ie offers cheaper prices through comparison, we compare our network of suppliers Heating Oil Price and give our customers the best deal for their postcode.

Check out our blog, ValueOils provides helpful hints and tips to save on your bill. We even offer discount vouchers from time to time, check your e-mails regularly.

At ValueOils.ie we have a number of delivery options available, such as 'Next Working Day'. These options will be displayed to you when using our 'Quick Quote' generator on our Homepage. You will be given a delivery date and time with every order, if you have any further questions please feel free to contact us.

Yes, we deliver across Ireland. If you have any question or queries about your area of address feel free to contact us.

Standard Delivery means that you should expect your order within 3-10 working days of when you place your order. This may take slightly longer depending on your location. Your delivery may arrive on the day of placing the order or any day in between the given time frame. We recommend that you allow access for our drivers during this time or alternatively give our team instructions for the driver. ValueOils.ie will quite often deliver earlier than the expected time, take a look at our 'Working Hours' aspect of our T+C's to find out more.

ValueOils.ie has a number of delivery options. We offer faster delivery in a number of areas across Ireland. These options are available whenever you get a 'Quick Quote' using our generator under the 'options' section. These are available for selection during the delivery aspect of your order. We recommend that you allow access for our drivers during this time or alternatively give our team instructions for the driver. ValueOils.ie will quite often delivery earlier than the expected time, take a look at our 'Working Hours' aspect of our T+C's to find out more.

Our drivers have a hose 45metres long with their tankers.

We can top up your heating oil tank however, if you are unsure as to how much to order we recommend that you order the maximum that your tank holds and our driver will fill up your tank accordingly. Our driver will then confirm with us how much your tank holds and we will adjust your price pro rata and make a direct refund onto the card you have paid with.

There does not need to be anyone home to receive your delivery, as your card payment is reserved. If you will not be home during the delivery times please leave any instructions for our driver with the ValueOils.ie team.

At ValueOils.ie we try to ensure that our quantities are correct using a meter on the tanker. Our meters are set, sealed, and checked before approval by Trading Standards in the same way as a petrol pump on a forecourt. There is also a delivery ticket generated that will record the appropriate meter readings including the quantity dispensed through the meter and the start and end times of the delivery.

We have the following Three sizes of tankers, to find out where they are specilized in delivering to please visit our'Blog' page: 6-wheeler Approx 8.5m long, 3.5m high & 2.5m wide 4-wheeler Approx 7m long, 3.3m high & 2.4m wide Mini tanker Approx 6.1m long,2.6m high & 2.2m wide The 6 wheel tanker is the standard size of vehicle. Where access is restricted, you may need to request a 4-wheeler or mini tanker. These can be selected on the first stage of the order process if they are available in your area. They are normally required where access is limited / restricted eg: narrow streets with cars parked at both sides, narrow country lanes or roads with weight restrictions or low bridges and when it is necessary to enter onto a driveway to effect the delivery.

At ValueOils we feel its is very important to know how much your tank holds when placing orders, it makes things easier for you and us. Luckily we have made an infographic for this which you can view on our 'Blog' page. You can have a look at the product label on your Tank, it generally will state how much the tank holds. If you are still unsure give us a call maybe we will be able to assist you. If you are still unsure of your tank's capacity and want advice, please contact ValueOils.com on 028 9083 4058 and we will do our best to help.

Yes, we do boiler bleeds across Ireland. If you would like your boiler bled then please state this when placing your order, at the 'Order Oil' section. There is a fixed price for this service to cover insurance costs. If you have any other questions about boiler bleeds please do not hesitate to give us a call.

Whenever you place your order just be sure to enter the delivery address of your friend or relative. However, please ensure that your billing address is your address or the address your bank or credit card is under. Your friend or relative is very fortunate to have a companion like you!! Whilst getting a quote and placing your order, please use the address for the actual delivery address, rather than your normal home address (if they differ). This is very important as the oil price is based on the delivery area. You will be asked to enter both a delivery address and a billing address. For most people these will usually be the same, but when ordering for someone else, or for a holiday home, they are likely to be different. The billing address must always match the credit/debit card used to pay for the order.

We do not offer credit terms here at ValueOils. However, we do offer a pre-payment scheme where our customers can budget for their next oil bill. However, it might be worth mentioning that our competitors may charge extra if you do not pay within 14days after the Oil has been delivered. Availing of our pre-payment scheme may be worthwhile, find out more about it by looking at our pre-payments options at the bottom of our Homepage. We would like to highlight that some competitors may add on a charge if you do not make the payment within 14 days of delivery. We aim to provide competitive rates to our customers with our pre-payment scheme and our debit card payments.

At ValueOils we use card pre-authorisation, this means that we put a temporary hold on the funds from your back account or credit balance. At the time of placing your order, the "available balance" on your bank account will be reduced by the "pending transaction value". Once delivery has been completed and confirmed, the funds will be taken permanently.

We are an online business, we cannot accept cash payments, all payments must be made through our team or on our website. We cannot take cheques or oil stamps.

Yes, we charge 1.93% of the transaction value for credit cards (Visa Credit, MasterCard). We do not profit from these charges it is charge by our merchant service provider. However, we do not charge for debit card transactions which may be a better option.

If you would like to change the amount you are paying on our Pre-Payment scheme, call a member of the ValueOils team we will be more than happy to help.

To change the date your payment is taken simply log-in to your account and click 'Prepay Scheme' you will then be able to change the date your payment is taken here.

They could be a number of reasons for this: Check your expiry date Has your can been lost or stolen Are the funds available on this account If your bank has issued you a new card you will need to set it up, follow these steps: 1. Log in to your account at ValueOils.ie 2. Click on the My Account button at the top RHS of the screen 3. Click on Prepay Scheme in the grey bar. 4. Here you will be able to cancel the old payment. 5. You can then click on the ‘Continue’ button to set up your new card – please note that a payment will be taken immediately and then payments will repeat on the date that you select. If you have any issues please contact a member of our team.

If you look at the card you are paying with it should indicate wither it is a MasterCard or Debit card. Your debit card is when the money is taken directly from your account, these can be referred to as Switch, Maestro, Visa Debit and Electron. Credit cards are usually Visa or MasterCard.

Alternatively you can pay with your debit card, there is no charge for this.